Premium Rate Numbers are those telephone numbers that smoothens the working of customer care executives by streamlining the flow of all the inbound calls. These inbound calls are related to an assortment of queries including, technical queries, information related to specific products or services, order placement, complaints filing and so on.
The premium rate numbers are connected to smart telephonic systems that receive the incoming calls. A computer recorded human voice receives the call and present the caller with the menu option to select the service by pressing the relevant digits on the phone. The mix and match of human voice and digit pressing technique not only aids in the identification of the call purpose and directing the call to the concerned customer care executive but also improve customer experience. It is an excellent technology that has aided the companies or businesses in optimizing the existing resources to make the most of them.